Note:Please direct all student insurance inquiries to firstname.lastname@example.org (i.e. UC SHIP premium charges, waivers, audits, referrals).
Mon, Wed, Thurs, Fri 8:00a - 5:00p Tues 9:30a - 5:00p
All charges are billed to your UCSC student account unless you have made special arrangements to pay at the time of service. This process eliminates the worry of having to pay fees while you are already sick or injured.
We are dedicated to helping patients understand the complex world of insurance billing and are available for any billing questions, concerns, or problems relating to any clinic visits. Our Billing and Insurance Advocates are happy to assist you with all your medical billing and insurance needs.
Some Student Health Center services are offered without charge to students, funded by your registration fees:
- Psychiatry visits
- Counseling visits
- Health promotion services, such as the HIV Prevention Program & Alcohol & Other Drug Abuse Prevention Program
Students who use the Same Day Clinic and Appointment medical services may be charged fees, depending on their insurance status. Students with the university-sponsored Student Health Insurance Plan (UC SHIP), or CruzCare prepaid access, receive unlimited visits for care of illness or injury, including X-rays and laboratory tests done at the Health Center. Charges may include items or services not covered under CruzCare such as administered medications, supplies, and immunizations, laboratory tests sent offsite, and supplies at our pharmacy. Students with private insurance, and all students receiving elective or preventive care, not for illness or injury (such as routine clearances and physicals), will be charged fees for services. All charges incurred during your visit will be applied to your student account unless you make special arrangements to pay at the time of service. Electronic itemized statements detailing Student Health Center services may be accessed by logging into the secure online Health e-Messenger system at https://studenthealth.ucsc.edu/ and clicking on "Account Summary."
The costs for Health Center services are reasonable -- often below those charged by comparable community facilities. Our charges are reviewed and approved by the Campus Miscellaneous Fee Committee, which includes student representation.
Charges are billed to a student's UCSC account -- along with other campus-related charges, such as registration fees. Students are responsible to clear these charges from their student account -- failing to do so can potentially affect your ability to register for classes.
A statement detailing charges, suitable for obtaining insurance reimbursement, can be found online via the Health e-Messenger system under "Account Summary." To get reimbursed for these charges -- students need to file a claim with their particular insurance carrier.
When insurance companies are billed, they require information regarding the components of the visit, including the diagnosis. If you are covered by your parent/guardian(s)’s insurance, they may obtain information from the insurance company regarding the charges and payment. If you have any concerns about this, please discuss them immediately with your clinician or the receptionist at the time of service. Procedures are available to help you maintain confidentiality.