Frequently Asked Questions

Contents

  1. Who do I contact about UC SHIP premium charges, waivers, audits, or referrals?
  2. How do I contest fees from the Student Health Center?
  3. I waived the insurance but I have not received an email with approval or denial.
  4. We waived UC SHIP last year because we have coverage through the family plan. Do we need to submit the waiver again?
  5. How do I sign up for CruzCare?
  6. If I decline CruzCare right now, can I sign up for it later?
  7. How do I cancel CruzCare?
  8. If parents sent a question to the Insurance Office, how will they get a response?
  9. I opted out of the Student Insurance last year and I want the insurance this year, what do I do?
  10. Am I covered during the Summer if I graduated in June?
  11. If my student does require any medical services while they are there, do you bill Blue Cross directly? Are you considered a provider?
  12. If we do not purchase campus insurance, where does my student need to go for medical care?
  13. Can I continue with the student insurance when I am no longer registered?
  14. If I am enrolled at another UC campus, may I use the UCSC Student Health Center?
  15. Why does the date on my portal differ from the time I received service?
  16. What if I am traveling abroad?



1. Who do I contact about UC SHIP premium charges, waivers, audits, or referrals?

If you have questions relating to your UC SHIP premium charge, waivers, audits, referrals or any other question relating to the UC SHIP plan please contact the Student Insurance Office at 831-459-2389 or insure@ucsc.edu.


2. How do I contest fees from the Student Health Center?

If you wish to contest a fee related to medical care please send a secure message via Health e-messenger or send an email to student.health.billing@ucsc.edu for consideration.





3. I waived the insurance but I have not received an email with approval or denial. Why?

If you have your UC email address being forward to a personal email, this will prevent you from receiving any notification, as it will only go to your UCSC email account.




4. We waived UC SHIP last year because we have coverage through the family plan. Do we need to submit the waiver again?

Waivers are to be done each academic year, and changes made only at the beginning of each academic quarter.




5. How do I sign up for CruzCare ?

CruzCare is available on line at the time of waiving the insurance.




6. If I decline CruzCare right now, can I sign up for it later?

CruzCare enrollment is available to sign up for at the beginning of each quarter




7. How do I cancel CruzCare?

The CruzCare enrollment/cancellation form is available on our web site under Forms, and changes will be effective for the next quarter




8. If parents have send a question to the Insurance Office, how will they get a response?

A response is submitted to the student's UC email address in case there are privacy issues.




9. I opted out of the Student Insurance last year and I want the insurance this year, what do I do?

You do not need to do anything to enroll in the insurance, since insurance is mandatory, you will automatically be enrolled each quarter you are registered




10. Am I covered during the Summer if I graduated in June?

UCSHIP yes, CruzCare excludes summer if you sighed up after 9/1/2013 and no CruzCare coverage in summer if you have just graduated




11. If my student does require any medical services while they are there, do you bill Blue Cross directly? Are you considered a provider?

We are considered Non Contracted Providers with all insurance plans, however many services at the Student Health Center are delivered at no cost to students who have SHIP. Students with non-SHIP plans are responsible for submitting any charges they incur to their insurance for processing.




12. If we do not purchase campus insurance, where does my student need to go for medical care?

It is always good for students to know what insurance they carry and how to use it. Regardless of type of insurance, all students are eligible to be seen at the Student Health Center. Any charges they incur are applied to their student account, and an itemized statement is sent electronically to the student which may be submitted to your private insurance for reimbursement. If you opt out of the insurance, you may want to consider signing up for CruzCare, so your student can be evaluated by a clinician for illnesses or injuries at the Student Health Center at no additional charge. Services not covered under CruzCare (ie medications, immunizations, procedures) can still be provided at the Health Center or the student may go off campus to a provider who accepts your insurance. Signing up for CruzCare is done at as part of the insurance waiver process.




13. Can I continue with the student insurance when I am no longer registered?

The student insurance is only available while you are a registered student - Our broker offers Short Term Insurance and Individual Medical plans;

https://wfis.wellsfargo.com/ProductServices/A to Z/StudentInsurance/

The Alumni Division also provides Short Term insurance;
www.gradmed.com




14. If I am enrolled at another UC campus, may I use the UCSC Student Health Center?

The Student Health Center (SHC) at each University of California campus gladly offers reciprocal access to SHC services to currently registered students from all other UC campuses under the same conditions that apply to its own students who are not enrolled in its campus Student Health Insurance Plan (SHIP). Students enrolled in their campus SHIP may receive special discounts, benefits or services at their home campus Student Health Center. These special, campus-funded arrangements will not apply at another UC campus.




15. Why does the date on my portal differ from the time I received service?

The dates you see on your student portal are merely a reflection of when changes are posted to your UCSC student account. For the actual date you received goods or services you will need to refer to your itemized statement(s) or the printout(s) handed to you by the pharmacy staff.


16. What If I am traveling abroad?

Get more information on UC SHIP and traveling abroad at the Bluecard site http://www.bcbs.com/already-a-member/coverage-home-and-away.html