- What is this bill?
- How do I contest any bills?
- Why was I charged?
- Why was I not informed of the fee?
- How do I pay fees from the Student Health Center?
- Who do I contact with questions about my bill?
- Why do I have late fees?
- Why does the date on my portal differ from the time I received service?
- What do I do for Emergency Room Billing?
Q: What is this bill?
A: Students can access billing statements for services performed at the UCSC Student Health Center securely through Health e-Messenger. If you have UC SHIP, then any insurance claims are sent directly to Anthem Blue Cross. You may see fees on your AIS Account for anything that is considered the "patient responsibility," like pharmacy copays or the 15% coinsurance for laboratory tests sent offsite. If you have CruzCare, then the fees posted to your AIS account are for services or supplies not covered by CruzCare. If you have an outside insurance plan, then billing statements on your Health e-Messenger may be used to submit to your insurance carrier.
Q: How do I contest any bills?
A: Please send an email to email@example.com. If you are sharing private health information, send a secure message online through Health e-Messenger for management consideration.
Q: Why was I charged?
A: Fees are charged for services at UCSC Student Health Services. UC SHIP and CruzCare cover many fees, so check your AIS account for any fees that are the "patient responsibility" like pharmacy copays and coinsurance etc. Check the UCSC SHS website under Insurance for information on UC SHIP and CruzCare for what is and is not covered.
Q: Why was I not informed of the fee?
A: Go to your Health-e Messenger to access your itemized statement. The cost of any visit cannot be fully determined until all services are completed to include any patient financial responsibility for procedures, supplies, administered medications, laboratory tests, X-ray imaging, and prescriptions.
Q: How do I pay fees from the Student Health Center?
A: If the fees already appear on the bursar account (AIS), go to the Cashier’s Office at Hahn Student Services to make a payment. If the fees have not yet been sent by the Student Health Center, contact our billing specialists through Health e-Messenger.
Q: Why do I have late fees?
A: It is the student’s responsibility to pay for Student Health Center fees that are sent to Student Business Services (SBS) and put onto your AIS account. If any bills on the AIS account are unpaid by the deadline, then SBS charges late fees; contact the Cashier's Office at Hahn Student Services for assistance.
Q: Why does the date on my portal differ from the time I received service?
A: All billing is completed after the visit and depends on billing for outside services, like laboratory tests that are sent out offsite. Therefore, the date that students are billed will always be after the date of service.
Q: What do I do for Emergency Room Billing?
A: Contact the UCSC Insurance Office at firstname.lastname@example.org for an advocate to work with you to resolve an emergency room visit bill received from an out-of-network hospital, emergency room, or physician that would not be fully covered by the facility or Anthem Blue Cross.