8:30 AM - 5:00 PM, M-F
All charges are billed to your main UCSC student account unless you have made special arrangements to pay at the time of service. This eliminates the worry of paying your fees when you are sick or injured.
We are dedicated to helping patients understand the complex world of insurance billing and are available for any billing questions, concerns or problems relating to any clinic visits.
Some Student Health Center services are offered without charge to students, funded by your registration fees:
- Psychiatry visits
- Counseling visits
- Health promotion services, such as the HIV Prevention Program & Alcohol & Other Drug Abuse Prevention Program
Students who use the Urgent Care and Appointment medical services may be charged fees, depending on their insurance status. Students with the university sponsored Student Health Insurance Plans (USHIP, GSHIP) and the CruzCare prepaid plan receive unlimited visits for care of illness or injury, including X-rays and lab tests done at the health center, and are charged only for medications, supplies, and lab tests sent out to the reference lab. Students with private insurance, and all students receiving elective or preventive care, not for illness or injury, will be charged fees for services. All charges incurred during your visit will be applied to your student account unless you make special arrangements to pay at the time of service. All students incurring charges will receive a statement electronically via the Student Health Communicator explaining those charges, which can be used to obtain insurance reimbursement
The costs for Health Center services are reasonable -- often below those charged by comparable community facilities. Our charges are reviewed and approved by the campus miscellaneous fee committee, which includes student representation.
Charges are billed to a student's main UCSC account -- along with other campus related charges such as your registration fees. This process helps eliminate the worry of paying fees when you are sick or injured.
Students are responsible to clear these charges from their student account -- failing to do so can potentially affect your ability to register for classes. A statement detailing charges, suitable for obtaining insurance reimbursement, will be e-mailed to the student within a month of the visit. To get reimbursed for those charges -- students need to file a claim with their particular insurance carrier.
When insurance companies are billed, they require information regarding the components of the visit, including the diagnosis. If you are covered by your parent/guardian(s) insurance, they may get information from the insurance company regarding the charges and payment. If you have any concerns about this, please discuss this immediately with your clinician or the receptionist at the time of service. Procedures are available to help you maintain confidentiality.