Student Health Services is open with limited services on Thursday, May 16

May 15, 2019


Update at 8:15 am on Thursday, 5/16/19: SHS is open with limited services. There are no walk-in lab services today.

Original Announcement posted Wednesday, 5/15/19: The University of California has been informed that there will be an labor strike on all of its campuses and medical centers on Thursday, May 16, beginning at midnight and going through 11:59 p.m. The strike will include employees in represented by AFSCME Service (SX), Patient Care Technical (EX), and Skilled Trades (K7) and UPTE Research Support Professional (RX), Technical (TX), and Health Care Professional (HX).

At this time, we do not know how these strike activities will impact the operation of our campus. SHS (CARE, CAPS, SHOP, Student Health) is planning to be open, although it is possible staff may not be able to access campus and that all of health services will be closed Thursday, May 16.

We recommend that students proactively take care of any immediate health care needs.  If you will need prescription refills, please contact the pharmacy this week via Health e-Messenger or call the Refill Line at 831-459-1546, and make sure you pick up your medicines before the pharmacy closes on Tuesday.  If you have planned important appointments during the strike days, please call to reschedule at 831-459-2500 for Health Center and at 831-459-2628 for CAPS.

Importantly, for coverage outside of the Student Health Center, UC SHIP students need to have your UC SHIP/Anthem ID number, which is on your UC SHIP/Anthem ID card via the Student Health App. See the instructions from Anthem Blue Cross in Option 3 below.

  1. See the UCSC Student Health Services Website for AFTER HOURS CARE for the Student Health Center to learn who to call and where to go when we are closed. You can call the Nurse Advice Line:  831-459-2951.
  2. See the UCSC Student Health Services Website for AFTER HOURS CARE for CAPS - Counseling and Psychological Services to learn who to call or where to go for mental health services when we are closed. You call the CAPS services 24 hour mental health support line at 831-459-2628.
  3. Contact the telehealth service LIVEHEALTH ONLINE to have an online visit with a primary care provider, a counselor or a psychiatrist. Students can have a visit with a health care provider using their computer or mobile device. Appointments are available for a variety of common problems like colds, urinary tract infections, fever, headache and rashes. Visit to get started.
  • LiveHealth Online is not for emergencies.  In an emergency, dial 911.
  • For students with UC SHIP, a LiveHealth Online visit costs $25. Have a credit card and your UC SHIP insurance number at hand.
  • For students without UC SHIP, a visit costs $49. Your insurer may pay for some of these costs.
  • Additional instructions for UC SHIP students: UC SHIP students will need to have their Anthem ID card ready on their mobile device. If you don't have yours yet, you can search for "StudentHealth" on the Apple App Store or Google Play store. To set it up, you'll need to enter your first and last name, your UC student ID number, and your date of birth. You can then create a username and a password at, add your insurance ID at the Insurance section, and pay by credit card before you meet with a clinician.