Non-Emergency Transportation rides for students with UC SHIP

September 22, 2023

Starting on 9/23/23, Student Health Services will provide non-emergency transportation for students with UC SHIP. This SHS-funded service will be provided as long as funds remain available. Student Health Services will authorize Uber Health ride transportation for medical or mental health transport purposes only.

What is the non-emergency transportation service?

  • Non-emergency transportation to and from scheduled UC SHIP medical and behavioral health appointments.
  • Transportation services are provided through Uber Health in a car. 
  • 12 one-way trips per benefit year.
  • Same day appointments can be scheduled, but please allow enough transport time before the start of your appointment.
  • Student Health Services staff will authorize the ride, the student will then schedule the ride. 
  • One companion may accompany the student who cannot transfer on their own to the medical appointment.

What are the requirements?

  • All rides must be coordinated and scheduled through the Student Health Center or CAPS.
  • Trips are limited to 25 miles one-way in Santa Cruz County. Ride dollar maximum is $50.
  • No-shows will count against the annual 12 one-way ride limit. Cancellations made more than 30 minutes prior to the ride will not count against the annual 12 one-way ride limit.
  • Driver only waits 5 minutes for the rider.
  • Transport services are for off campus medical or mental health appointments only. If a student misuses this service, they will no longer be authorized to use it.
  • Driver will not be aware of the reason for the ride. No medical information is shared with the driver.

What is excluded?

  • Student Health Services will not reimburse for Uber Health rides that have not first been arranged through the campus Student Health Center or CAPS.
  • Rides for dental, vision, pharmacy, non-medical or non-mental health services.
  • Rerouting of driver by passenger.
  • Rides exceeding 25 miles, rides to locations outside of Santa Cruz County, or over $50 per ride.
  • Students who are not enrolled in UC SHIP. 

How do I request this service?

  • Call the Student Health Center Insurance Department at (831) 459-2500 to request this service for medical appointments.
  • Call our Counseling and Psychological Services (CAPS) Department at (831) 459-2628 to request this service for behavioral health appointments.

What if I have questions about this new service?

  • Send an email to the Student Health Center Insurance Department at or contact the CAPS front desk at 831-459-2628.