Health Information Management

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Student Health Services

Health Information Management 
Phone: (831)459-3063
Fax: (831)459-3546 

Subpoenas: Serve subpoenas directly to the Chancellor's Office. Questions about subpoenas? Contact Information Practices in the Chancellor's Office at (831) 459-4003 or Campus Counsel's office: (831) 459-1848.

Health Information Management handles all student medical and mental health records from Student Health Services.

Important Reminder! UCSC POLICY: Do not share your gold password. If someone else has your gold password, they can see your health records.

Accessing Your Medical and Mental Health Records

Log on to Health e-Messenger using your username and gold password. Go to “Visits/Allergies/Medication/Labs.” You will see your healthcare providers’ notes, laboratory or radiology (x-ray) results, and your list of medications and allergies (see a screenshot).

After your last visit, we keep your medical and mental health records for ten years before securely destroying them.

Requesting Your Medical and Mental Health Records

Here's how to get records that are not available through Health e-Messenger:

If you have an active UCSC email account

  • Use Docusign: sign up with DocuSign using your UCSC email account.
  • Check your UCSC email for a confirmation email with a link to the Authorization for Release of Mental and/or Medical Health Information form.
  • Complete the form.
  • Click "Submit." Your form will be sent to Health Information Management for processing.

If you do not have an active UCSC email account:

We will process your request within 15-30 business days.

Changing Your Personal Details

See instructions for updating your personal information (name, date of birth, gender, pronouns, or preferred name) at the Office of the Registrar—Personal Information FAQs. You may need to complete forms for certain changes. We'll receive your changes within a day or two.  

Gender identity and UC SHIP

Currently, all UC SHIP affiliated vendors (Academic Health Plans, Anthem, Delta Dental, OptumRx) do not have the capability to accept and store U: Unspecified, Null, or Blank gender values within their information systems. These vendors can only accept a "X," “male,” or “female” gender designation at this time. If your campus registration indicates a U, Null, or Blank gender identity designation, then a default value of “F” will be transmitted to the UC SHIP vendors and will appear within their respective information systems. The default value is arbitrary and based upon long-standing programming limitations.

UC SHIP/UCOP, in conjunction with the Student Health Services is working diligently with the vendors to ensure that their systems are upgraded as soon as possible. We sincerely regret this situation and we want to take this opportunity to assure all students of our unwavering commitment to equity, diversity and inclusion.

Viewing Your Visit Notes Online

You can use Health e-Messenger to view your healthcare provider's notes from your visit in the “Visits/Allergies/Medication/Labs” section.


Return to the Student Health Center home or Return to the CAPS home