Health Information Management

Hours:
See our Hours & Location page

Location:
Student Health Services

Contact:
Health Information Management 
Phone: (831)459-3063
Fax: (831)459-3546 

Subpoenas: Serve subpoenas directly to the Chancellor's Office. Questions about subpoenas? Contact Information Practices in the Chancellor's Office at (831) 459-4003 or Campus Counsel's office: (831) 459-1848.

The Health Information Management handles all student medical records from Student Health Services.

Q. Where can I find and print my immunization records?

A. Log on to Health e-Messenger using your username and gold password. On the left sidebar, select Immunizations. Your records display there and you can print the page for your records.

Q. What form should I use to request my records?

A. There are two ways:

  • If you have an active UCSC email account, use DocuSign
    • First, sign up with DocuSign using your UCSC email account.
    • Check your UCSC email for a confirmation email with a link to the Authorization for Release of Mental and/or Medical health Information form.
    • Complete the form.
    • Click "Submit." Your form will be sent to Health Information Management for processing.
  • If you do not have an active UCSC email account:

Q. When will you process my request?

A. Within 15-30 business days.

Q. How long do you keep my records?

A. After your last visit, we keep your medical records for 10 years before securely destroying them.

Q. How do I change my personal details (name, date of birth, gender, pronouns, or preferred name)?

A. See instructions for updating your personal information at the Office of the RegistrarPersonal Information FAQs. You may need to complete forms for certain changes. We'll receive your changes within a day or two.  

Q. What should I know about gender identity and UC SHIP?

A. Currently, all UC SHIP affiliated vendors (Academic Health Plans, Anthem, Delta Dental, OptumRx) do not have the capability to accept and store U: Unspecified, Null, or Blank gender values within their information systems. These vendors can only accept a "X," “male,” or “female” gender designation at this time. If your campus registration indicates a U, Null, or Blank gender identity designation, then a default value of “F” will be transmitted to the UC SHIP vendors and will appear within their respective information systems. The default value is arbitrary and based upon long-standing programming limitations.

UC SHIP/UCOP, in conjunction with the Student Health Services is working diligently with the vendors to ensure that their systems are upgraded as soon as possible. We sincerely regret this situation and we want to take this opportunity to assure all students of our unwavering commitment to equity, diversity and inclusion.

 

Return to the Student Health Center home or Return to the CAPS home