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Basement Health Center

We can send lab results to you electronically using Health e-Messenger.

Lab Services

  • In-house laboratory tests including complete blood count, urinalysis, mononucleosis and pregnancy testing.
  • Reference laboratory tests (special tests sent out to another laboratory)
  • Phlebotomy

Tests can be ordered from the Student Health Center clinicians or outside clinicians.

Before Getting Lab Work

Please make an appointment with a healthcare provider before getting labs. They will need to evaluate your symptoms and make sure you're getting the right kind of care. Your healthcare provider can order labs for you after your appointment.
The exception is for students who only want a self-directed STI test. In that case, you don't need an appointment with a healthcare provider. Get more information about Self-Directed STI tests.
Once you have either a) seen a provider who requested labs, or b) determined that you only want a self-directed STI test:
  • (Recommended) Schedule a lab visit online with Health e-Messenger, which allows you to skip the lines when you arrive. In Health e-Messenger's Appointment section, select either a general Lab Visit or a Self-Directed STI test.
  • Walk in without an appointment, but be prepared to wait if the lab is busy.

Fasting Instructions:

If your clinician asks you to fast before having your blood drawn, do not eat for 12 hours. You may have water only. No juice, coffee or tea.

Laboratory Test Results

Normal Results / Secure Messaging
Any lab results from the UCSC Student Health Center (SHC) that contain Private Health Information (PHI) will be sent via Health e-Messenger, our secure messaging system, to the student's UCSC e-mail address.

Unless you tell us otherwise, your test results will be sent electronically via SECURE MESSAGING. Students will receive an e-mail at their Slugmail e-mail address, which will direct them to the UCSC Student Health Center’s Secure Messaging site. Students will need to register to receive a log-in and password. These will be different from other university accounts.

If you have not received a message at your UCSC email account within two weeks, please call 831-459-2591 to request a copy of your test results. We are not permitted to transmit HIV results electronically.

Abnormal or Unexpected Results 
When the results of laboratory tests are abnormal or unexpected, the SHC makes every effort to contact patients with the information and provide follow up advice and instructions: 

  • Results may be sent securely through Health e-Messenger.
  • Results may be called to a student’s phone by the clinician if the number was provided to the clinician

Paper Copies of Test Results
If you need a paper copy of your results to bring to another health care provider, visit Health Information Management for more information.


  • UC SHIP or CruzCare plans include FREE in-house laboratory tests ordered for illness and injury visits. There is no lab handling fee for these in-house laboratory tests if you have UC SHIP or CruzCare.
  • Full charges for reference laboratory tests (at discounted rates) plus a handling fee will apply for all reference lab tests sent out of the Student Health Center. CruzCare does not cover reference lab or handling fees for send out labs. UC SHIP plans cover 85% of these charges once the annual deductible has been met.
  • Laboratory charges can be billed automatically to the student billing account or may be paid on the day of service at the Student Health Center Pharmacy.
  • An itemized bill will be sent to patients to bill their private insurance carriers.
  • Medi-Cal is not accepted at the Student Health Center.
  • Please also see our fee disclaimer.