Appointments

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Telehealth Appointments

We now offer full appointments by telehealth! No matter where you are, you can still make an appointment with us. We offer:

To schedule, go to Health e-Messenger at studenthealth.ucsc.edu, then choose "Appointments."

Fees: These fees apply to Student Health Center medical services only. They do not apply to CAPS and UCSC Psychiatry. See the CAPS website for more information about scheduling a mental health appointment.

  • UC SHIP: none
  • CruzCare: $40-$75
  • Private Insurance: $66-$155

 

In-Person Appointments

Schedule By Phone: Call 831-459-2500 to schedule an in-person medical appointment. For counseling or psychiatric care, see CAPS. Visitors from other UCs are welcome! Call us to get started.

Schedule Online: Schedule online using Health e-Messenger (studenthealth.ucsc.edu) for these appointments:

  • Medical appointments, including appointments for medication refills  (Note: same-day care must be scheduled by phone at 831-459-2500). We now offer gynecological appointments by telehealth.
  • COVID-19 testing
  • Nutrition
  • Optometry
  • Immunizations

Visitors from other UCs: Are you in Santa Cruz but enrolled at another UC? You can use many of our in-person services. To get started, contact insure@ucsc.edu and let them know you want an in-person appointment.

Eligibility: All currently registered undergraduate and graduate students are eligible to use Student Health Services. At times, students without UC SHIP may be referred to their off-campus providers for some non-acute conditions, preventive services, and chronic medical conditions. 

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Services That Don't Require Appointments

For these services, no appointment is needed:

 

What to Do Before Your Appointment

In-Person Appointments

  • Pre-Visit Forms: Find out if your visit requires a pre-visit questionnaire. Before your appointment, log onto Health e-Messenger, go to "Forms" and complete any forms you see there.
  • Policies: Read the Patient Rights and Responsibilities and the Privacy Policy.
  • Arrival Time: Arrive 15 minutes early to complete any in-person paperwork.
  • ID Card: Show your student ID card to the front desk staff. 
  • Missed Appointment Fee: A missed appointment fee is $25. To avoid the fee, you must contact us before your appointment starts. To cancel or reschedule 24 hours in advance, go to Health e-Messenger's “Appointments” section and click the “Cancel Appointment” link. To cancel or reschedule with less than 24 hours’ notice, call the Student Health Center at 831-459-2500. 
  • Service Costs: Costs vary depending on your insurance status. 
  • Visitors: In response to the COVID-19 pandemic, UCSC SHS has temporarily restricted visitors and support persons in the Student Health Center, to help safeguard patients and staff. 
    • Visitors are not allowed in the Student Health Center. 
    • Support persons for patients with disabilities are allowed.
    • All allowed support persons will be screened on entry to the Student Health Center for COVID-19 risk and symptoms, and will wear face masks at all times while in the SHC.
  • Service and Support AnimalsService dogs are welcome at Student Health Services. Emotional support animals are only allowed in and around the residence and workplace, or on their way to and from campus. For safety reasons, Health Center staff can't take care of service animals while you receive care. If you bring your service animal to your medical procedure, please also bring a friend to watch the animal.
  • Appointment Hours: See our lobby and appointment hours here.

Telehealth Appointments

If you have a telehealth appointment, check your UCSC email for a Secure Message with a Zoom link. If you add your mobile phone and carrier (T-Mobile, Verizon, etc) to your Health e-Messenger profile, your clinician will also send you a text with the Zoom link when they're ready to start.

COVID-19 Testing Appointments

See COVID-19 Testing for Students.

COVID-19 Vaccine Appointments

Not able to make a COVID-19 vaccination appointment? It may not be time for your vaccine yet. We follow COVID-19 vaccine distribution guidelines from the County of Santa Cruz Health Agency and the California Department of Public Health (CDPH). They have divided the vaccine distribution into tiered phases. When your group is eligible, Student Health Services will contact you. See our COVID-19 Vaccine Information page for more information about how to schedule. When you schedule your COVID-19 vaccination, here's what to remember:

  • Stay home if you're sick. Do not come to your appointment if you have a cough, fever, or other cold or flu symptoms, have had a recent COVID-19 diagnosis within the past 14 days, or have had a close contact exposure to someone with COVID-19 in the 14 days before your appointment. Instead, stay home and call your primary care provider immediately.
  • Complete your consent form on the morning of your appointment before you arrive. You will get an email with a link to your consent form. You can also log into the UCSC patient portal, Health e-Messenger, using your
  • Wear appropriate clothing. You will need to expose your entire upper arm and top of your shoulder.
  • Wear your mask and stay socially distanced. You'll be checked in and vaccinated by staff wearing masks and gloves. 
  • Check in with your barcode from your confirmation email or from your Health e-Messenger homepage. You can show us the barcode on your smartphone or on a printout.
  • Be prepared to wait. After you've been vaccinated, you will be required to wait for 15-30 minutes as a nurse monitors you for allergic reactions.
  • Take your vaccine card. We will give you a COVID-19 vaccine administration card for your records. It is important that you save this card and return with it when getting your second dose.

 

Choose the Right Appointment Type for You 

Routine Healthcare: Make Appointment

Schedule an appointment (telehealth or in-person care) for non-urgent issues and leave the same-day care for those who truly need it. Examples of routine care include annual exams, ongoing therapy sessions, eye exams, or help with digestive issues.

Same Day Care

Use the Same Day Clinic (telehealth or in-person care) when you're urgently ill and you need to see a healthcare provider quickly. Examples include sports injuries, severe sore throats, rashes, and urinary tract infections.

Flexible: Anytime

When you're not sure what to do, you can use:

  • The 24/7 Nurse Advice Line at 831-459-2591 (free to all students!)
  • LiveHealth Online. See a healthcare provider online from anywhere using your mobile device. Great for minor issues like flu, allergies, headache, and fever.

Emergency: Call 911!

During a life-threatening emergency, don't wait to call for help! Call 911 right away. The Student Health Center cannot provide emergency services. Examples of emergencies include a serious injury, a suicidal person, someone who can't breathe, or an unresponsive person.

Help for People Who Have Experienced Sexual Assault or Dating/Domestic Violence: CARE

A confidential CARE Advocate can help connect you with resources including medical care, mental health care, police (if desired), and other services as needed. Call 831-502-2273 or email care@ucsc.edu.

Mental Health Support: CAPS

Contact CAPS at (831) 459-2628 for help during a mental health crisis or when you need therapy, counseling, psychiatric help, drug and alcohol counseling, etc. You can also contact The Cove and SHOP for support around substance use reduction and recovery. SHOP offers free personal wellness coaching.

Care at Other UC Health Centers

If you're traveling in California, you can get primary care at any UC Student Health Services clinic. Every UC campus has one. However, visit their website first to find out what services are available. Hours and services may be limited due to COVID-19.

  • Referral: None needed.
  • Cost: You may need to pay up front and be reimbursed for any services you receive. If you go to another campus, they will treat you as if you had their own UC SHIP (excluding UC Berkeley). Please check with each UC’s health insurance office if you have questions.
  • Get Started: See the list of UC Student Health Centers in the Campus Links section here. Contact them to make an appointment.

Self-Help Info: Take Charge of Your Health!

Visit the Health Center's Health and Illness Information Library, the CAPS Self-Help Library, SHOP, and CARE when you need information about taking care of yourself of you want to learn about a health concern. For example, treating a common cold, help with sleep issues, dealing with a stressful day, contraception questions, or how to help a survivor of sexual assault.