Appointments

How to Make an Appointment

By Phone: 831-459-2500 for all medical appointments. For counseling or psychiatric care, see CAPS.

Online: Schedule online using Health e-Messenger (studenthealth.ucsc.edu) for these appointments ONLY:

  • Same-day clinic: Log in after 10:30 pm the night before to schedule. You can also call us during business hours, or walk in.
  • Nutrition
  • Optometry
  • Some vaccine clinics 

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What Kind of Appointment Do You Need?

Read below to make sure you're choosing the right kind of appointment. 

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Get a PDF of the "What Type of Appointment Do You Need?" infographic

 

Routine Healthcare: Make Appointment

Schedule an appointment for non-urgent issues and leave the same-day care for those who truly need it. Examples of routine care include annual exams, therapy sessions, eye exams, or help with digestive issues.

Same Day Care: Walk In

Use the Same Day Clinic when you're urgently ill and you need to see a healthcare provider quickly. Examples include sports injuries, severe sore throats, rashes, and urinary tract infections.

Flexible: Anytime

When you're not sure what to do, you can use:

  • The 24/7 Nurse Advice Line at 831-459-2591 (free to all students!)
  • LiveHealth Online. See a healthcare provider online from anywhere using your mobile device. Great for minor issues like flu, allergies, headache, and fever.

Emergency: Call 911!

During a life-threatening emergency, don't wait to call for help! Call 911 right away. The Student Health Center cannot provide emergency services. Examples of emergencies include a serious injury, a suicidal person, someone who can't breathe, or an unresponsive person.

Help for People Who Have Experienced Sexual Assault or Dating/Domestic Violence: CARE

A confidential CARE Advocate can help connect you with resources including medical care, mental health care, police (if desired), and other services as needed. Call 831-502-2273 or email care@ucsc.edu.

Mental Health Support: CAPS

Contact CAPS at (831) 459-2628 for help during a mental health crisis or when you need therapy, counseling, psychiatric help, drug and alcohol counseling, etc. You can also contact The Cove for support around substance use reduction and recovery. 

Visiting from another UC? 

Statement of Reciprocal Services—University of California Student Health Centers. The Student Health Center (SHC) at each University of California campus gladly offers reciprocal access to SHC services to currently registered students from all other UC campuses under the same conditions that apply to its own students who are not enrolled in its campus Student Health Insurance Plan (SHIP).  Students enrolled in their campus SHIP may receive special discounts, benefits or services at their home campus Student Health Center.  These special, campus-funded arrangements will not apply at another UC campus. Additional paperwork is required for Reciprocity students please arrive early for your appointment(s). For more information contact the Student Health Insurance office.

Self-Help Info: Take Charge of Your Health!

Visit the Health Center's Health and Illness Information Library, the CAPS Self-Help Library, SHOP, and CARE when you need information about taking care of yourself of you want to learn about a health concern. For example, treating a common cold, help with sleep issues, dealing with a stressful day, contraception questions, or how to help a suvrivor of sexual assault. 

Before Your Appointment

  • Pre-Visit Forms: Find out if you visit requires a pre-visit questionnaire. Before your appointment, log onto Health e-Messenger, go to "Forms" and complete any forms you see there.
  • Policies: Read the Patient Rights and Responsibilities and the Privacy Policy.
  • Arrival Time: Arrive 15 minutes early to complete any in-person paperwork.
  • ID Card: Show your student ID card to the front desk staff. 
  • Missed Appointment Fee: A missed appointment fee is $25. To avoid the fee, you must contact us before your appointment starts. To cancel or reschedule 24 hours in advance, go to Health e-Messenger's “Appointments” section and click the “Cancel Appointment” link. To cancel or reschedule with less than 24 hours’ notice, call the Student Health Center at 831-459-2500. 
  • Service Costs: Costs vary depending on your insurance status. 
  • Eligibility: All currently registered undergraduate and graduate students are eligible to use Student Health Services. At times, students without UC SHIP may be referred to their off-campus providers for some non-acute conditions, preventive services, and chronic medical conditions.
  • Service and Support AnimalsService dogs are welcome at Student Health Services. Emotional support animals are only allowed in and around the residence and workplace, or on their way to and from campus. For safety reasons, Health Center staff can't take care of service animals while you receive care. If you bring your service animal to your medical procedure, please also bring a friend to watch the animal.
  • STI Tests: Need an sexually transmitted infection test? If you have no symptoms, you don't need to schedule an appointment. Learn more about self-directed STI testing here. 
  • Appointment Hours: See our lobby and appointment hours here.