COVID-19 FAQs

COVID-19 Essential Information

What to know about COVID-19

If you think you were exposed to COVID-19:

  • Contact SHS (or your non-SHS primary care provider). Do not go to a kiosk, visit a medical facility, or come to the Student Health Center without first speaking to a healthcare provider by phone or video. Students should call the Nurse Advice line at 831-459-2591 for instructions about how to care for yourself and avoid spreading the virus. 
  • Quarantine if you have been in close contact with a person with COVID-19. 

If you have symptoms while on campus or at a UCSC property: 

  • Immediately isolate yourself from others and wear a face covering if not already doing so.
  • Contact your healthcare provider or the Student Health Center for further assessment.
  • Students: notify your on-site class professors that you will not be able to attend on-site class. You and your professors can discuss whether you are able to attend class or submit your assignment remotely that day.
  • Employees: contact your supervisor immediately.


COVID-19 Symptom Checks

Who needs to do daily symptom checks?

See the official policy here. You must do a daily symptom check if:

Who does not need to do daily symptom checks?

  • Students taking remote classes who never come to campus
  • Staff who work fully remotely
You can use the CDC COVID–19 symptom checking tool to check for symptoms.

Are students' symptom check reports private?
UCSC will maintain individual privacy of the COVID–19 Symptom Check reports. This information will not be maintained in your student file.



COVID-19 Testing

Who is required to get a test?

See the COVID-19 Testing Strategy Matrix to see if you fall into a group that has mandatory (required) testing.

What’s the difference between symptomatic and asymptomatic tests?

  • Symptomatic tests mean that you feel ill or one of your close contacts had a positive COVID-19 test. Symptomatic tests must take place at the Student Health Center by appointment. 
  • Asymptomatic tests mean that you feel fine and have no known close contacts with COVID-19. You would get an asymptomatic test to meet the mandatory testing requirements, or because you need proof of a negative COVID-19 test for some other reason. COVID-19 tests for traveling are a special situation and you can’t use the kiosks - here’s how to get a test for travel purposes.

How can I schedule a test?
See the instructions for students or instructions for staff.

Where and when do the tests take place?

If you have COVID-19 symptoms or exposure: Don't go to the testing kiosks! Call for instructions about where to get your test.

  • Students:  call the Nurse Advice Line at 831-459-2591
  • Employees: call your healthcare provider

If you need an on-campus test and don't have symptoms, see the asymptomatic testing kiosk hours. You can schedule with Health e-Messenger. All testing is in the Porter "I" Lounge located next to the Porter Infill Apartments (directions)(map). Parking: free 20-minute COVID-19 testing parking.

If you need an off-campus test, here's what to do.

How much do the tests cost?

  • On-campus tests: free for enrolled students, including students without UC SHIP.
  • Off-campus tests: fees depend on your insurance carrier. UC SHIP will only cover the cost if you have COVID-19 symptoms or a medical professional has told you that you need a test. You will need a referral from SHS and your UC SHIP deductible and co-insurance will apply.
  • Note: county clinics are usually free. Check your county's Health Department website for local COVID-19 testing locations and to verify the costs. We also recommend checking with your local CVS - such as the CVS on 41st Avenue in Capitola - some CVS stores offer free tests.

Can I be exempt from the COVID-19 testing requirement?

Make requests for exemptions from COVID testing by contacting:

  • Housing issues: Ross Maxwell, Associate Director, Student Conduct Colleges, Housing and Educational Services: rmaxwell@ucsc.edu
  • Medical issues: Send SHS a message via Health e-Messenger using your Gold password. Go to  Messages/New Messages/COVID-19 Question

What does Student Health Services do to ensure safety at the testing sites?

Safety is our primary concern and we take every effort to limit the spread of COVID-19 (and influenza) at the testing sites. Our techniques include:

  • enforcing masking and distancing
  • using disinfectant sprays and wipes in the swabbing areas frequently
  • ensuring good air circulation
  • limiting the testing sites to asymptomatic people.

Our testing site program was recently reviewed by the Santa Cruz County Health Services Agency and they found our practices to be aligned with best public health practices. If you are concerned about proximity to others at the testing sites, please call us and we can discuss alternate arrangements for you.

Is on-campus testing or vaccination available to the general public or alumni?

No, UCSC COVID-19 tests and vaccines are only for active, enrolled students, as well as current staff and faculty. If you are not a current student, staff, or faculty member, see here for testing options or visit the County of Santa Cruz Health Services Agency vaccine website.

Where can I get a test if I can’t get to campus easily, if campus is closed, or if I want a test for a family member? 

Some CVS stores offer free tests, such as the CVS on 41st Avenue in Capitola.

Here are a few other options:

I've been vaccinated. Do I need to keep testing, wearing masks, and physically distancting?

See the latest guidance for vaccinated people.

COVID-19 Positive Test Results

How do I interpret my test result (positive or negative)?

See How to Interpret Your COVID-19 Test Report for information about positive and negative test results.

What happens if I get a positive COVID-19 test?
SHC staff will contact you by phone. They will provide information about managing your symptoms, reducing the spread to others and will explain how long you may need to stay home. You will also receive a new daily symptom screening survey that's different than the one you've taken before. Make sure you complete it every day so that we are aware of your health and can help you if needed.

Who is notified of my positive test result?
Your privacy is of the utmost importance to us, but the county health department mandates that we report all positive COVID-19 tests. In addition, your close contacts will be notified and their risks and needs will be assessed.

If I test positive, where can my roommates/partners who are not UCSC-affiliated get tested?
See the off-campus COVID-19 testing options, as well as Slow the Spread of COVID-19 While Sheltering With Others from the County of Santa Cruz Health Services Agency.

How long will I have to stay home?
In general, you will stay home for ten days from the onset of your symptoms. If you don't have symptoms but have a positive test, stay home for ten days starting on the day you took the test. Your provider may have additional guidelines for you.

How long will my test remain positive? Do I need another test?
You can remain positive for COVID-19 for up to three months after your positive test result. However, doesn't always mean you are contagious. Typically you would not need another test for the next three months. However, if you begin to feel ill again, stay home and contact SHS or your primary care provider immediately.
If I've already tested positive for COVID-19, do I need to keep doing the asymptomatic tests?
If you tested positive for COVID-19 and have fully recovered, you don't need to participate in asymptomatic testing for three months following your positive covid test. After the three months are done, you need to get your COVID-19 asymptomatic tests again.

Is there help for me on campus if I need quarantine housing, groceries or meals?
Yes. When we contact you with a positive result, we discuss what resources you will need. UCSC has many resources to help you, including meal delivery, quarantine housing, etc.

What should I do if tested positive and my symptoms are getting worse?
Call 911 if it's an emergency. During business hours call the SHC Advice Nurse at 831-459-2591. If it's after hours, see our After Hours Sheet about how to get help.

Do I have to get a letter to return to work/campus?
You don't need a letter to return to campus. Your Clearance Badge (students) or Qualtrics results (staff) will let UCSC staff know when you are clear to return. If you work off-campus and your employer needs a letter from us, log into Health e-Messenger to request a letter. Go to Messages, New Messages, and COVID-19 Question and make your request. In general, we will respond with your letter within 48 hours.

If my test is positive, will my biospecimen be sequenced?

In the event that you test positive for COVID-19, biospecimens such as blood, tissue, or saliva,  collected from you and/or information obtained from your biospecimen may be used by the  University of California for virus genome sequencing. If used, your biospecimen will be de identified. The result of viral genome sequencing will be a sequence of the SARS-CoV-2 virus  that was present in your biospecimen; it is not a sequence of your human genome nor does it  contain associated genomic information about you. This sequencing is part of an effort to  identify emerging COVID-19 variants in the Santa Cruz community, and is consistent with  World Health Organization’s emergency committee's recommendation to ramp up genome  sequencing to help combat the emerging variants (January 14, 2021). You will not share in any  commercial value or profit derived from the use of your biospecimen and/or information  obtained from them.

Si usted da positivo en la prueba de COVID-19, los especímenes biológicos recogidos, como la sangre, el tejido o la saliva, o la información obtenida del espécimen biológico pueden ser usados por University of California para la secuenciación del genoma del virus. Si se usa, el espécimen biológico no se identificará. El resultado de la secuenciación del genoma viral será una secuencia del virus SARS-CoV-2 que estaba presente en el espécimen biológico; no es una secuencia de su genoma humano ni contiene información genómica relacionada a usted.

Esta secuenciación forma parte de una iniciativa para identificar las variantes emergentes de COVID-19 en la comunidad de Santa Cruz, y es coherente con la recomendación del comité de emergencia de la Organización Mundial de la Salud de intensificar la secuenciación del genoma para ayudar a combatir las variantes emergentes (14 de enero de 2021). Usted no tendrá derecho a ningún valor o beneficio comercial derivado del uso de los especímenes biológicos o de la información obtenida de ellos.

If I test positive for COVID-19, how will you ensure my privacy?

We take privacy and data protection seriously. All Student Health Services staff trained annually in HIPAA privacy practices, and all our technology is HIPAA-compliant. If you test positive, we only share your information if it poses a risk to a campus.

If I've tested positive for COVID-19 and have fully recovered, do I need to keep doing the asymptomatic tests?

If you tested positive for COVID-19 and have fully recovered, you don't need to participate in asymptomatic testing for three months following your positive COVID-19 test. However if you develop COVID-19 symptoms, contact your healthcare provider and do not come to campus.

If I've tested positive for COVID-19 and have recovered, do I need to keep doing the daily screening surveys?

Yes, continue to complete the daily screening surveys for every day that you're coming to campus. If you develop COVID-19 symptoms, contact your healthcare provider and do not come to campus.

 

COVID-19 Travel

What should I do if I'm currently traveling abroad or will soon return to UCSC?
Any students returning from a country with widespread ongoing transmission of COVID-19, contact SHS at 831-459-2519 for information about required self-quarantining, health monitoring and other support. If you're diagnosed with COVID-19 while away from campus, please call Student Health Services at 831-459-2591 so that we can be aware and coordinate care if needed. See the UCSC Global Engagement websites below for the most current requirements about self-quarantine and travel restrictions

How can I get proof of a negative COVID-19 test before traveling on an airplane?

If you're planning to travel and need proof of a negative COVID-19 test in order to fly, do not schedule a kiosk appointment online. The kiosks may not be able to process your test in time for your flight. For fastest service, call the health center at 831-459-2500 at least three days before you fly. Make sure to tell us you need a COVID-19 test for travel and we will make an appointment for you.

Another option is to contact the San Jose Airport about their testing options.


 COVID-19 and Student Life

I'm young and healthy, so why should I take COVID-19 and social distancing seriously?
Going to college has probably meant meeting and being with new people, but social distancing during the COVID-19 pandemic is important—even for young and healthy people. Here are some common misconceptions about social distancing, and how these beliefs can be a real danger.
  • “COVID-19 won’t hurt young people like me.” The CDC reports "During June–August 2020, COVID-19 incidence was highest in persons aged 20–29 years, who accounted for >20% of all confirmed cases." So yes, it can hurt young and otherwise healthy people. Masking and social distancing reduces that risk.
  • “I’m not sick, so I don’t need to socially distance myself.” You could easily spread the disease—without knowing you have it—to grandparents, older neighbors, and your friends and family with health conditions like diabetes, asthma, heart conditions, etc. Social distancing reduces this possibility. 
  • “I’m healthy, so COVID-related strain on the healthcare system won’t affect me.” If medical providers and staff are overwhelmed treating an increasing number of COVID-19 patients, they may not be able to treat people with “ordinary” emergencies like a car accident, appendicitis, or a broken leg. Social distancing reduces the spread of the disease and lessens burden on the healthcare system, so you’re more likely to receive care if you have an emergency.
  • “I’m not going to let a virus stop me from partying.” You may have seen the news stories about students on Spring Break refusing to socially distance. Some of these same students are now sharing apologies. Other students sick with COVID-19 are posting warnings to their peers. Please seriously consider these warnings from other students who were not initially concerned about social distancing.

See “How To Argue For Social Distancing If Your Friend Won't Take It Seriously” for more student-friendly tips.

What should I do before returning to campus housing?

Visit Information on COVID-19 and student housing.

What should I do if I'm attending a private gathering?

The County of Santa Cruz published some helpful guidance on what to do if you're hosting or attending a private gathering, such as a barbecue, birthday party, or other celebration.

What about sex during COVID-19?
Sex is a normal part of life! During this extended public health emergency, people will have sex. SHOP's guide helps you think about the ways you can lower your risk for COVID-19 during sex: COVID-19+Sex.

Does vaping increase my risk of COVID-19?
New research shows that vaping and smoking increases risk of COVID-19. Now is a great time to quit. Contact SHOP for free personal support to quit vaping or smoking.

How should I clean and disinfect my residence hall room?
If you live in a residence hall, see the cleaning and safety tip sheets by UCSC Student Housing Services.

What low-risk, fun activities can I do with my friends or family?

There are relatively safe ways for us to be active, social, and entertained. Take a look at the list below and consider  how you may apply the recommendations from the CDC and WHO to resist COVID-19 infection. Individual risk for interacting with others depends on many factors, all of which may not be captured in the table below.

In addition to being High Risk, many activities in bold/strikethrough may also constitute violations of the Interim Public Health Policy and/or other policies. You are encouraged to review these documents carefully and ask University Student Conduct or Residential Life staff if you have any questions.

Note re Quaranteam: at this time, UCSC considers a “quaranteam,” as strictly members of your own household (i.e. roommates, housemates, apartment mates)

LOWER RISK

MEDIUM RISK

HIGH RISK

Virtual dinner party

Outdoor dinner with your quaranteam

Dining with others in a busy restaurant or other enclosed space.

Hike or walk with physical distancing

Camping with your quaranteam

Sports game with your friends on campus

Virtual trivia night

Outdoor gathering with your quaranteam

Indoor gathering on campus

Virtual movie “watch” party.

Movie night with your quaranteam

Large forest party

Virtual painting, cooking, or other course

Painting/Cooking night with your quaranteam

Going to a bar (if over 21)

Virtual student organization meeting

Student study group meeting outdoors with physical distancing, mask wearing, hand washing

Indoor student group/study group meeting

Outdoor date with your established partner in a monogamous relationship after discussing expectations and boundaries

First date outdoors with physical distance- without touching

Hook-up with a new partner

Beer with your apartment-mate (if age 21+)

Beer outdoors off campus with your quaranteam (if age 21+)

Attending a house party off campus

Virtual study session

Study session with your quaranteam

Study session at a coffee shop with your quaranteam

Virtual celebration

Quaranteam birthday celebration in the quad

Social gathering in a small enclosed space such as a residence hall room or campus  apartment

Virtual sightseeing tour

Weekend getaway to rental house with established partner- BYO cleaning supplies

Travel by train, bus, taxi or Uber or riding in a car with others

Virtual meditation

Outdoor yoga class with your quaranteam

Indoor exercise class with strangers

Distanced outdoor activity with your quaranteam (such as biking)

Frisbee golf with physical distancing

Basketball game off campus

Virtual fitness class from OPERS Recreation with a quaranteam member

Outdoor meditation session

Indoor meditation session

Virtual study group with friends and classmates

In-person study group with your quaranteam

Riding in a car with others

Virtual game night using House Party app

Outdoor game night with your quaranteam

Game night in your apartment with others not in your quarenteam/household. 

Surfing with your roommate

Kayaking with your quaranteam

Skiing at a ski resort/Surfing with the crowds at Cowell’s

(Adapted from Source: Northern Arizona University).

Can I get or give COVID-19 through a pet? 

While possible, it is very unlikely. See the CDC’s guidance on what to do if you have pets.


Staff and Faculty FAQs

Questions about coming to work or other issues related specifically to UCSC employees? See these staff-focused FAQs on the UCSC Recovery site.

Questions?

  • Emergencies: call 911.
  • Health-related COVID-19 student questions: Log into Health e-Messenger and select Messages > New Message >COVID-19 Questions.
  • Employee questions: Contact your primary care provider.
  • Other resources: The Santa Cruz County Call Center is available at (831) 454-4242 from 8 am - 6 pm everyday. Outside of these hours, call 2-1-1 (United Way of Santa Cruz County), text: "covid19" to 211211, or visit the 211 website. 
  • Latest COVID-19 News from the Student Health Center
  • Student Housing FAQs

Back to the SHC COVID-19 Home